Order Processing & Cancellations

Order processing is the time it takes from when you place your order on our website to when it gets packed up and shipped out. This time frame varies from product to product, especially if your item is a pre-order or custom product.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. Thank you in advance for understanding. 

Once your order is placed, we have a very limited window to make any changes or cancellations. If you would like to make an order change or cancellation, please let us know as soon as possible by sending us an email at support@theexotichub.com

Some cancellations may incur a cancellation fee and will be determined on a case-by-case basis. 

The Exotic Hub does not guarantee that we will be able to modify your order before it gets processed for fulfillment. If your order is already in process and you no longer want your order, you will have to wait to receive it, then process a return request for it to be considered for a refund. Return & Exchange Policy 

If you would like to return/exchange an eligible item, you have 30 days from the delivery confirmation date of your order to do so.

You must complete our Return Request Form for consideration.

Requests made via email, phone, or direct message will NOT be valid requests and will not be processed. If 30 days have gone by since your item has been marked delivered by the mail carrier, unfortunately we cannot offer you a refund or exchange. We are very strict about this policy, thank you for understanding.

Orders outside of North America are ineligible for returns or exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging. We ask that you inspect your item(s) when you receive them. If the item returned has been used or damaged, he Exotic Hub will not provide any form of refund for that item. 

Items Ineligible for Return/Exchange after processing Include:

• Custom made-to-order products (steering wheels, custom painted trim, Made to order carbon ,etc…)
• Damaged/used products
• Wheels
• Wheel Spacers
• Tires
• Tail Lights
• Batteries
• Lowering Modules ( Can only return with video proof ) 
• Suspension
• Gift Cards
• Merchandise
• Tunes
• Darwin Pro
• ID4 Motion Clusters
• Clearance Items 
• DMP Car Design Products 

There may be certain situations where we will provide partial refunds, and in which case may be applied in the form of store credit.

PLEASE NOTE: All of the companies we do sell for, we do follow their strict refund and return policies. If you buy a certain product from us and it is a branded product from another company, we would be happy to send you over the refund and return policies for that business as we do follow them strictly.

Thank you for your understanding.

Restocking Fees

All returned items will require a restocking fee. This fee will be deducted from your refund amount. There may be scenarios where The Exotic Hub will not charge restocking fees, but this will be determined on a case-by-case basis.

Restocking Fee Structure:

• 25% on performance products and electronics
• 20% on all other products eligible for return

If your order is approved for a refund, it is the responsibility of you, the customer, to take care of the shipping and handling costs UNLESS the item received was not the item placed in the order. If The Exotic Hub sent you the incorrect item, we will provide a shipping label for the return and you will not be charged a restocking fee.

Refund requests will be processed on a case-by-case basis. Please complete our Return Request Form to begin your return request. You will be notified if your order is ineligible for a return. If your request is approved, we will provide you with additional instructions for your return. Please note that you will have 10 days after you receive refund approval to have your return item post-marked delivered to our office or your refund will become invalid.

Warranty

Not all items are covered by warranty. Items including warranty, will clearly state that there is warranty within the product description. Most of these items will be a standard 1-year warranty against manufacture defects. You, the customer, will be responsible for shipping and handling. We will fix/replace that item with a product that is in working condition if you meet the warranty criteria. Please note that you will be allowed ONLY 1 claim within the year for that product. The Exotic Hub is not responsible for any damage caused during the installation of our products. 

International Orders

If your shipping address is outside of the United States, your shipment may incur a customs or duty fee. It is your responsibility as the customer to complete payment for these additional fees. If you chose to reject the delivery of the package because you do not want to pay for these duties, The Exotic Hub will not refund your order. The Exotic Hub is not responsible for paying for these additional customs/duties fees. Orders outside of North America are ineligible for returns or exchanges.

Backordered Products

We will notify you if your order is backordered. In order to cancel this item you must email support@theexotichub.com for consideration.

Lost or Stolen Packages

The Exotic Hub is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. The Exotic Hub is unable to do anything in this situation, and will not refund or resend the lost/stolen item.